Real people. Real results.

Strategic client managers and responsive support in your region; no bots, no queues

Our Client Management and Customer Support teams are real people based at Telum Media offices - no outsourced call centres. They work with you through Chat and one-to-one sessions to help you get value fast, sharing best practices, coaching your team, and keeping you moving. We don’t just answer questions; we anticipate needs, surface opportunities, and guide you to better outcomes.

Human-first, not AI

You’re supported by expert client managers who think with you about your goals and use cases. Our support team is real (not AI) and available via Chat (bottom right of your screen) for timely, practical help.

Onboarding and training

Every client receives bespoke onboarding matched to your setup, team structure and goals, we'll work with you beforehand to setup an time and date that suits your team.

Premium onboarding is available for complex rollouts or when hands-on guidance will speed adoption, just ask our specialists about this service.

Faster, personalised support

Expect timely human responses — no ticket queues and no bots (except for out-of-hours). Prefer to self-serve? We make that easy too, and we’ll keep you updated if any query needs extra time to resolve.

Customer support