Customer support and client management at Telum Media

Our Client Management and Customer Support teams are real people based at Telum Media offices - no outsourced call centres. They work with you through onboardings, meetings and emails to help you get value fast, sharing best practices, coaching your team, and keeping you moving. We don’t just answer questions; we anticipate needs, surface opportunities, and guide you to better outcomes.

Human-first, not AI

You’re supported by expert client managers who think with you about your goals and use cases. Our support team is real (not AI) and available via Chat (bottom right of your screen) for timely, practical help.

Onboarding and training

Every client receives bespoke onboarding matched to your setup, team structure and goals, we'll work with you beforehand to setup an time and date that suits your team.

Premium onboarding is available for complex rollouts or when hands-on guidance will speed adoption, just ask our specialists about this service.

Faster, personalised support

Expect timely human responses, no ticket queues and no bots (except for out-of-hours). Prefer to self-serve? We make that easy too, and we’ll keep you updated if any query needs extra time to resolve.

Telum's Client Management team is always available for handy tips and is super-fast whenever we need any additional research. They save us time and help us get our clients the best results,

Dominic White

Account Director, Allison Worldwide

Telum's Client Management team have been a joy to work with since day one. They're not only super responsive, they're also always willing to go the extra mile and source the right contacts to support our media outreach.

Ashford Pritchard

Director, Kicker Communications

The Telum team is consistently prompt, practical and a pleasure to work with. Whether it’s platform tips or tailored media insight, their support lightens the load when deadlines are tight and expectations are high.

Jeremy Seow

Regional COO + Head of Client Experience, Asia Pacific, Allison

Telum Media is a godsend for our consultants in APAC. Nary a day goes by without one of our consultants on the platform. The Telum Media Client Management team has always been very proactive in providing updates and offers for training refreshers.

Maureen Tseng

Managing Director, Southeast Asia, The Hoffman Agency

FAQs

Questions about our Customer Support

Click the green chat bubble in the bottom right corner of your screen. This opens on your screen, where you can message our support team directly.

You’ll always be connected to a real Telum Media support specialist if available and we have local support for work hours. We don’t use AI bots for customer support, we pride ourselves on our high level of customer support.

We provide support across the business day in all our key regions: 9 am–12 pm Sydney, 7 am–10 pm Singapore/Hong Kong, and up to 10 pm Dubai.

Outside of business hours, you can leave a message, and we will get right back to you.

Most questions are answered within minutes. If your query is more complex, we’ll acknowledge it straight away and keep you updated until it’s resolved.

Yes. Our team can provide onboarding or share resources to help you make the most of Telum Media, whether you’re new or need a refresher.

Make sure you’re logged into the Telum Media platform, you need to accept our functional cookies. The green bubble will appear in the bottom right-hand corner of your screen. If it doesn’t, try refreshing your browser or clearing cache.

Definitely. Our support team works closely with our product team. Any feedback you share is logged and reviewed to shape Telum Media's roadmap.

Yes. The green chat bubble also gives you access to our self-service help centre, where you can search FAQs and guides at any time.

Real people. Real results.